Ticket Refunds & Exchange Policy + Guest Code of Conduct

Tickets are valid only for the film, theatre, showtime and date specified. Refunds and exchanges will not be provided after the showtime and date specified on the ticket. Please note that service and convenience fees for online and mobile purchases are non-refundable.  See Ticket Refund Policy.

For additional questions, please contact the theatre directly.  For theatre information, please click here to find your local theatre.

• Ticketing Error Messages received are generally due to the following:
• Zip code entered must match billing zip code.
• CVV is entered incorrectly.
• International zip codes may result in an error.  If this occurs, visit our theatre(s) or purchase tickets on FANDANGO.

• Senior: 62+
• Children: 12 and under
• Kids: under 2 years old do not need a ticket if sharing a seat.  A ticket is required if the child will utilize a seat.
• For R-Rated movies, any customer under the age of 17 must be accompanied by a parent or legal guardian (21 or older). Please be prepared to show ID at the theatre.
• Please, no outside food or beverages; theatres have Concession Stands with all your favorite snacks and drinks, including beer and wine.

Metropolitan Theatres is committed to providing a safe, comfortable and enjoyable entertainment experience for our guests.
To achieve this goal, we ask that our guests be courteous to other guests and refrain from disruptive or dangerous behavior, including but not limited to the following prohitited items and activities:

• NO unauthorized recording or photography of any movie, audio, or visual content inside the auditorium as strictly prohibited by federal law. All cameras and audio recorders must remain turned off and put away. Theater staff reserve the right to inspect any devices suspected of active recording. Anyone caught attempting to record will be escorted from the premises without a refund, violators will be reported to law enforcement.
• Failing to be fully clothed or wearing inappropriate attire.
• NO outside food or beverages
• NO smoking / vaping
• No wearing apparel with offensive language or images.
• Using offensive language or gestures.
• NO weapons, including “prop” weapons or toy weapons
• No wearing a mask, hood, costume, or makeup that obscures the face, including face paint, helmets. (face coverings worn for medical or religious reasons are acceptable) 
• No Loitering.
• NO fighting, shouting, threatening or aggressive behavior, harassment, discrimination or abuse of any kind. No engaging in intimidating, disorderly or disruptive behavior.
• Being intoxicated or under the influence of drugs.
• NO possession or use of drugs, outside alcohol, or other controlled substances. Possessing alcohol not purchased at this theatre, or consuming outside of the designated areas, or by guests under the age of 21.
• No confetti, stickers, silly string, glitter, streamers, or other messy materials permitted.
• Operating devices that emit light or sound that may be disruptive to others during the film, or other disruptive behavior such as loud or frequent talking.
• Only trained service animals are welcome. By law, staff may ask if the animal is required for a disability and what specific task it is trained to perform. Under the ADA, emotional support, comfort, therapy, or companion animals do not qualify as service animals and are not permitted.

Inappropriate or suspicious behavior should be reported to theatre management.

Metropolitan Theatres reserves the right to prohibit guests from bringing bags larger than 14"x14" (e.g. backpacks, suitcases, duffel bags, etc.) on the premises. In addition, all bags and packages allowed on the premises are subject to an inspection. Please ensure that your belongings remain with you at all times. Metropolitan Theatres is not responsible for lost or stolen items.

Violation of this Code of Conduct may result in removal from the theatre without a refund.

Guest responsibilities: 

• While on property, please follow all lawful and safety-related instructions from staff members
• Please refrain from bringing in bags larger than the size of a standard backpack.
• Appropriate attire is required, this includes wearing shoes and shirts at all times
• Please do not talk or disrupt the film during a showing
• Please silence all cell phones and refrain from making calls, texting, or using screens during the feature.
• Anyone displaying signs of impairment/intoxication may be denied entry or asked to leave
• All designated accessible and companion seating are prioritized for ticketholders with disabilities and their companions. Guests who purchased these seats that do not require them may be asked to relocate.
• R-Rated Films: Guests under 17 must be accompanied by a guardian aged 21 or older who remains throughout the duration of the show.
• Please notify the nearest staff member or manager immediately if you experience or witness a violation of this Code.
• Any guest that fails to comply with our Code of Conduct may be denied entry, asked to leave or escorted off the premises without a refund. 

THANK YOU FOR YOUR COOPERATION. ENJOY THE SHOW!